Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must also be in the original packaging.

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Eligibility for Returns

We accept returns only under the following conditions:

• The product is unused, unwashed, and unworn.
• The product must be in its original packaging with all tags intact.
• A return request must be raised within 7 days of product delivery.
• Returns are accepted only if the product received is damaged, defective, or incorrect.

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Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If your refund is approved:

• It will be processed to your original method of payment.
• Refunds usually take 5–7 business days, but in some cases may take 10–15 business days depending on your bank or payment provider.

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Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card company.
3. Contact your bank, as processing times can vary.

If you still have not received your refund, please contact us at:
📧 contact@prepall.fashion

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Sale Items

Only regular-priced items may be refunded.
Sale or discounted items are non-refundable.

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Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please email us at:
📧 contact@prepall.fashion

And send your item to:

3-301 Building No 29 Veer Savarkar Marg
Shakarpur 110092 New Delhi

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Exchange Policy

• Exchanges are available only for size or color (based on availability).
• If the requested replacement item is unavailable, we will issue a refund instead.

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Shipping Returns

To return your product, please ship it to:

Naushedgool Cloothing Hub Private Limited
3-301 Building No 29 Veer Savarkar Marg Shakarpur 110092 New Delhi

Important notes:

• Customers are responsible for paying their own return shipping costs.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from the total.
• Delivery times for exchanged items may vary depending on location.
• For high-value items, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee receipt of returned items without tracking.

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Need Help?

For any questions regarding refunds or returns, please contact us:

📧 contact@prepall.fashion